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Order �Best Practices in Identifying Behavior Traits of Top Performers�.

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Company Name
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Does your organization operate contact centers?
How many?
Size?
How many agents overall work in your contact centers?
Full time
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What transactions are taking place in your center?
Inbound Service - Voice	%
Outbound Service - Voice	%
Inbound Sales � Voice	%
Outbound Sales � Voice	%
Blended	%
Inbound E-mail	%
Outbound E-mail	%
Text Chat	%
Web Collaboration	%
What are the two top challenges you are facing?

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